It’s true when we say it’s hard to think of an industry or market that we haven’t been involved in… On land, in the air or at sea!
After providing a Dowty equivalent pump to our customer, a supplier for marine hydraulics with an urgent order in the busy period before Christmas, we were delighted that our efforts were rewarded with a lovely thank you email!
All orders for ships become urgent in the run up to Christmas so once I knew you had the order packed and ready to go, I came over to collect them and pass them onto our freight forwarders who were tasked with getting the pumps out to Egypt.
We were in plenty of time and once collected from us I relaxed – ‘Job Done’! But I had not reckoned with the Christmas rush and we learned after Boxing Day that our consignment had been offloaded at Heathrow on Christmas Eve with a 3 day delay on the shipment. Normally consignments for ships are respected and fly as scheduled, however I gather it was the weight/shape of our pumps that caused the problem. Anyway, all’s well that ends well, and our pumps did make the vessel’s schedule.
Normally we only get involved with hydraulics when they are attached to our own equipment such as fin stabilisers, but this was an exception to the rule and as always try to say ‘Yes’ to our customers, coupled with the speed of your response, it was a winner all round.
We will consider whether there might be other opportunities for our mutual benefits.
Whether you work with a large PLC or in your own small business, you can be sure that our team always pull out all the stops to source hydraulic equipment or complete hydraulic system design work on time and to budget – no matter how challenging that may be. For more information on the hydraulic pumps we supply, click here or you can read more testimonials here and see more of what our customers are saying about us.
Our catalogue shows a small selection of the hydraulic pumps that we regularly supply, but don’t worry if you’re not sure on what sort of hydraulic pump you need; our experienced team can help determine the one that will be best suited to your application.