Success Story: Materials Handling

Rather than carrying multiple spare parts, this materials handling equipment provider came to us to develop a solution that would work on any machine…

A materials handling service solution provider, with an extensive hire fleet and field service vehicles and technicians, required assistance with designing some improved hydraulics solutions that would help it comply with ever-changing regulations and reduce lead times for customers.

“Hydraulics Online has a vast knowledge of their technology and of system design.” Chris, Technical Director

This leading supplier of rental and reconditioned forklift truck had a slightly unorthodox introduction to Hydraulics Online.  When its Technical Director spotted a Hydraulics Online service vehicle around nine years ago, he was just setting up a new technical department at the business.  The driver of the van was Hydraulics Online’s founder Mark Tonks and the pair got talking.

Technical Director, Chris, was assisting UK- based forklift truck dealers comply with new EU and UK legislation before the manufacturing plants could implement design and production changes.  He required a solution to retrofit a hydraulic consent system to hydraulically holding forklift truck attachments in order to comply with, what was at the time, new EU legislation.

Within two weeks, the Hydraulics Online team went back to Chris with a solution.

Chris says: “Hydraulics Online are the only company we’ve come across where we are able to give them these problem scenarios and they come back to us with a solution.  They have a vast knowledge of their technology and of system design and, because they are independent and not tied to any one manufacturer, I know they are giving us the best solution and the best products for that solution.”

A Profitable Partnership

Our customer had an immediate order from a major materials handling equipment and forklift manufacturer to retrofit its hydraulic consent system and, in the nine years since, has sold thousands of the units in the UK and Europe.

Chris says: “The solution Hydraulics Online helped us to develop has opened up doors for us with the technical departments of these major manufacturers, strengthening our relationships and generating steadily growing income for us.”

Our customer continues to work with major international manufacturers manufacturing outside Europe to retrofit the original solution Hydraulics Online designed.  Since then, Hydraulics Online has gone on to work with the business on a further five product lines, some in response to an immediate market need, like the consent valve, and others on a more speculative basis.

“With Hydraulics Online’s technical help we are able to react much faster to legislation and other change.  As well as ensuring compliance, this enables us to exploit market opportunities with the major suppliers,” says Chris.  “Our service work for one major manufacturer has seen a 25% year-on-year increase – and that’s all products Hydraulics Online supplies us with.”

Materials Handling Business Transformation

One transformative solution developed by the two companies has been the design of a generic and variable hydraulic system that could be adapted for all makes of forklifts.

Chris explains: “We wanted a system that would suit almost every forklift truck manufacturers product range, rather than having to order in specific parts to suit specific OEMs; something we could keep on the shelf, knowing we could modify it to suit.  Hydraulics Online designed a solution that could do this for us and overnight we went from having a six-week lead time – as dictated by the ordering and delivery of parts – to being able to offer a lead time measured in hours.”

This solution is now carried by all of the business’s service vehicles so that its team of technical engineers can offer a rapid, effective, high-quality solution to its customers when required – whatever the type of vehicle; helping to improve service to customers while keeping costs down and stock lean.

… because they are independent and not tied to any one manufacturer, I know they are giving us the best solution and the best products for that solution.” Chris, Technical Director

Chris says: “Hydraulics Online are very good at quickly understanding the problem and coming back with a solution design – including the products.  This is testament to their vast technical knowledge.  Technical support is absolutely crucial for us and the technical and customer support Hydraulics Online offers is fantastic and really valuable.  Their knowledge and their independence put them ahead of everyone else.”

Materials Handling

You can download a printable PDF version of this story by clicking the image to the right, or click through to our “success stories” page to see more examples of the work we get involved in.

How can we help you?

Hydraulic

Your one-stop hydraulic resource…

Thanks to our seemingly unrivalled access to a vast range of hydraulic manufacturers from around the world, and our innovative approach to hydraulic problem solving, Hydraulics Online are THE hydraulic supplier that a rapidly increasing number of customers turn to for all their hydraulic equipment and systems design needs.

Large and small alike, our customers frequently rationalise their existing hydraulic supplier base, knowing that the team here can be relied upon to deliver trusted advice and solutions… backed up by reliable deliveries of hydraulic equipment from both well-known and niche hydraulic manufacturers. Hydraulic equipment that, in the nicest possible sense, they can then just “fit and forget”.

Not only that, but our team are fast gaining a reputation for loving a challenge. Straight forward and easy can be boring, right? We like to be kept on our toes. We are regularly tasked with sourcing seemingly obsolete or discontinued hydraulic components and haven’t been beaten yet. Often working to the tightest of budgets and delivering “yesterday”, if an original product isn’t available, or lead times are unworkable, we can offer a direct equivalent or re-manufactured unit.

We like to say that…

If it’s hydraulic we can design it, supply it, solve it or repair it!

That includes: hydraulic pumps, hydraulic motors, hydraulic power packs and units, hydraulic cylinders and rams, hydraulic valves, hydraulic filters and filtration systems, hydraulic accumulators, and hydraulic coolers and accessories for any kind of application in any kind of market – even ATEX rated hydraulic equipment .

As an ISO 9001 accredited business, we don’t just “sell” hydraulics however… unless that’s all you want us to do. We aim to make it our business to understand your business, so that we can be certain we can give you the best hydraulic advice possible and recommend products that really are “fit for purpose”.

Technical advice and assistance was first class and we would not hesitate in contacting you in the future to satisfy our requirements.

So even if you’re not sure what hydraulic product you’re looking for… Let us take the pressure!

It goes without saying that we love all things hydraulic. And, keen as we are to spread the joy and understanding of hydraulic engineering, and believing that prevention is always better than cure we have produced what we hope you will agree is a useful hydraulic reference section.

We add to this on a regular basis but, if you click on the links here you can find:

And finally, based firmly on the belief that prevention is better than cure we have some hints, tips and trouble-shooting guidance for you.

Hydraulics CatalogueWe have never tried, or even thought about trying, to measure the scale of our hydraulic product offering – the number is, however, unquestionably huge! Our online catalogue showcases a very small selection of the products that we supply – we couldn’t possibly squeeze everything that we do in here!

If you’ve read this far and haven’t found or seen mention of the information that you’re looking for then there’s plenty more to see by clicking around on the menu above. But as you’ve no doubt gathered, there’s a lot that can be written about hydraulics – so if you’d rather just talk to one of the team instead, we’d love to hear from you.

Case Study: Heritage Concorde

Concorde is widely regarded as one of the most significant, iconic aircraft in aviation history, so we feel particularly honoured to have been asked to help in a rather special project.

The Duxford Aviation Society (owners of the British Airliner Collection) wanted to improve their display of Concorde 101 G-AXDN at the Imperial War Museum and make her the first UK Concorde since 2003 to be able to “droop” her nose. The hydraulic systems had not been used since 1977, but with the enthusiasm and technical support of Heritage Concorde and the team here at Hydraulics Online a plan was created to bring them back to life. Read more about “Project Salute” here…

Click through on the following links if you’d like to find out more about us and our customers, the markets and hydraulic manufacturers that we deal with and the hydraulic products and services that we can provide.

Remember, if it’s hydraulic we can design it, supply it, solve it or repair it!

Testimonial: Material Handling Specialists

We approached Hydraulics Online 18 months ago for assistance in the design and supply of bespoke hydraulic control systems. As a result of their vast technical knowledge and wide product range available, we were able to develop a system which was both competitively priced and completely tailored to suit our application.

Since our initial projects with Hydraulics Online, we have worked together to develop further systems to complement our product range, further heightening our position in the market place. They have also been a valuable technical partner assisting our engineering personnel on site with issues faced in the field. Overall, a valuable tool for any business.

Click through on the following links if you’d like to find out more about us and our customers, the markets and hydraulic manufacturers that we deal with and the hydraulic products and services that we can provide.

Remember, if it’s hydraulic we can design it, supply it, solve it or repair it!

Testimonial: Port Equipment Supplier

In the relatively short time that we have been dealing with Hydraulics Online they have become our first choice hydraulic supplier. Their prices are competitive, deliveries on time and advice given honest and fair. We would not hesitate to recommend Hydraulics Online to anyone needing hydraulic spares or advice in this field.

Click through on the following links if you’d like to find out more about us and our customers, the markets and hydraulic manufacturers that we deal with and the hydraulic products and services that we can provide.

Remember, if it’s hydraulic we can design it, supply it, solve it or repair it!

Testimonial: Multi-National Solutions Company

We have been dealing with Hydraulics Online for over 4 years. They have always provided us with an excellent service and been on hand to offer a very good technical backup, either by way of site visits or product referencing and identification over the phone. We would recommend Hydraulics Online to anyone looking for the total hydraulic solution.

Click through on the following links if you’d like to find out more about us and our customers, the markets and hydraulic manufacturers that we deal with and the hydraulic products and services that we can provide.

Remember, if it’s hydraulic we can design it, supply it, solve it or repair it!

Case Study: Original Equipment Manufacturer - Harvesting Equipment

The Customer: Original Equipment Manufacturer of Mobile Harvesting Equipment

The Task: Hydraulics Online were approached to review the customer’s existing systems design and to highlight areas for possible improvement.

The Solution: A number of areas for improvement were identified and a revised systems design was put forward to the customer. The major changes centred on a new pump motor drive system together with all directional controls. These were implemented and, as promised, delivered significant improvements to systems performance and efficiency.

Click through on the following links if you’d like to find out more about us and our customers, the markets and hydraulic manufacturers that we deal with and the hydraulic products and services that we can provide.

Remember, if it’s hydraulic we can design it, supply it, solve it or repair it!

Case Study: Original Equipment Manufacturers - Materials Handling

The Customer: Leading Materials-Handling Equipment Specialists

The Task: To engage in a portfolio of market-leading product development thus enabling the customer to expand their product range and penetration into major accounts within the UK and overseas.

The Solution: Continual development and expansion of a competitively priced market-leading product suite, with a great deal of interest having already been registered from many sectors and household names from around the world.

Click through on the following links if you’d like to find out more about us and our customers, the markets and hydraulic manufacturers that we deal with and the hydraulic products and services that we can provide.

Remember, if it’s hydraulic we can design it, supply it, solve it or repair it!

Testimonial: Original Equipment Manufacturer

Hydraulics Online have always been fast, friendly and competitive but we value them most because they are innovative and can find answers to the really tough problems.

Click through on the following links if you’d like to find out more about us and our customers, the markets and hydraulic manufacturers that we deal with and the hydraulic products and services that we can provide.

Remember, if it’s hydraulic we can design it, supply it, solve it or repair it!

Case Study: Education

The Customer: Edinburgh University

The Task: To provide a hydraulic solution (as a concrete testing machine) for destruction tests within the construction industry.

The Solution: Hydraulics Online specified, designed and built a suitable high-pressure hydraulic power pack / hydraulic power unit including actuators which was then supplied to the customer within tight time and budget constraints.

Click through on the following links if you’d like to find out more about us and our customers, the markets and hydraulic manufacturers that we deal with and the hydraulic products and services that we can provide.

Remember, if it’s hydraulic we can design it, supply it, solve it or repair it!

Blog & Case Studies

Innovative Custom Hydraulics and Systems Design

We invest time and energy to build great relations

July 18, 2017 read more

Rigour and Professionalism aren’t just for Blue-Chips!

We might pride ourselves on our friendly and flexi

July 6, 2017 read more

News Archive

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Address:
Units 2+3 Townend Farm
Audley Road
Alsager
Cheshire
ST7 2QR
United Kingdom

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