You just can’t beat going into your inbox to find emails from customers who are so happy with your service that they have taken the time to write and say “thank you”…
In a world that never stops, where time is precious, and where businesses and consumers have more information and choice than ever about where they choose to spend… the “novelty” of reading a “thank you” from another happy customer never wears off. But there’s actually nothing “novel” about it; we frequently get “thank you” emails, and phone calls too. And we never take it for granted.
Hydraulics Online was founded in 2004, and from the start we have always believed in the importance of delivering first class customer service within a culture of continuous improvement. Lived it. Breathed it. Walked the proverbial talk.
Over the years, the feedback from our rapidly-growing customer base was that we were doing things right, doing things well and that we “knew our stuff”, or as one customer put it:
You don’t just shift boxes; you know your business inside and out…
But as our business continued to grow, having our commitment to quality and continuous improvement stringently and independently assessed was the obvious thing to do – to provide both the platform for further growth and to give our rapidly-growing and increasingly international customer-base even more confidence in our brand and our abilities. We chose none other than the British Standards Institute to assess our business and its systems against the internationally recognised quality management standard, ISO 9001. And the rest, as the saying goes, is history…
Our happy customers come from all corners of the globe, all markets and industries and all walks of life. Literally. Many are “big name” companies, experts themselves, with very clear ideas and requirements, while others are incidental users of hydraulics finding themselves in a breakdown situation with no idea of how to put things right. And then there is everybody in-between.
With over 75 years’ technical experience behind us and access to a vast range of leading and niche hydraulic manufacturers from around the world, we’re passionate about hydraulics. And as this selection of extracts from some very recent emails shows, we have the service to match too:
Thank you very much for your help. Yes, you gained our trust and you will be our first source for hydraulics.
Thank you for your email and receipt for the hydraulic valve we ordered. I was very pleased with the prompt service received and Mark was very efficient and helpful in identifying the correct part we needed. We will most definitely use your company again…
I write to thank you for your assistance in delivering a replacement Parker tandem pump for our vessel. The pump was installed on the main engine reduction gearbox this morning and has been successfully tested in all operating modes. Your help was much appreciated.
I just wanted to say thanks for all your help. It’s the first time we have used Hydraulics Online, and we will be using them again. A faultless service!
I want to express my very good impression for your quick response, service and variety of products. Be sure that in future cases we will need you again. Maybe we can start a co-operation and send you an order with some products we need for our stock?
Thank you for your service with selecting the proper pump. Pumps have arrived this morning and they conform completely with the old pumps.
Our customers are, without doubt, our best advocates, and we have plenty more more of their testimonials and case studies here and throughout this website if you would like to take a look.
So, if you need hydraulics you’re in the right place… Your brand will be in safe hands. What are you waiting for?