ISO 9001 Quality Management

Suppliers who really “know their stuff” are worth their weight in gold; when they do what they say they’re going to do, when they say they will – well, they’re simply priceless…

From the outset, Hydraulics Online has always genuinely believed in the importance of delivering first class customer service within a culture of continuous improvement.

Over the years, the feedback from our growing customer base had always been that we were doing things right, doing things well… but we wanted to do more than that. We also wanted to have our quality ethos and commitment to continuous improvement independently recognised.

ISO (International Organization for Standardization) is the world’s largest developer of voluntary International Standards. Developed through global consensus, International Standards give state of the art specifications for products, services and good practice, helping to make industry more efficient and effective.

ISO 9001:2008 is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, adopting a process approach and continual improvement. Put simply, using ISO 9001:2008 helps ensure that customers get consistent, good quality products and services.

So, in 2013 we embarked on achieving ISO 9001 Quality Management accreditation through the British Standards Institution. We chose the BSI as a recognised world authority on management systems, accredited in their own right through UKAS. The United Kingdom Accreditation Service is the sole national accreditation body recognised by government to assess, against internationally agreed standards, organisations that provide certification, testing, inspection and calibration services.

bsi-iso-9001In February 2014 we were certified by the BSI for operating a Quality Management System which meets the requirements of ISO 9001:2008 for the supply of hydraulic equipment and components and the assembly and supply of power packs.

You can see a copy of our ISO 9001 Accreditation Certificate here.

But if that’s all sounding a bit too “dry” and “academic”, then simply read on to see what our customers have to say about us in the real world…

Hydraulic Power Pack

Rich in hydraulic power pack and systems knowledge and with over 60 years' experience in components supply, Hydraulics Online really is your one-stop hydraulics resource... Add to this our competitive, customer-focused... Read more...

cheese

As with all breakdowns, there's never really any time to spare, but when you're a leading dairy products company specialising in cheese production, you undoubtedly need to move fast to protect perishable stock. ...your team were a great... Read more...

835009.TIF

It's true when we say it’s hard to think of an industry or market that we haven't been involved in... On land, in the air or at sea! After providing a  Read more...

Food Production

Thanks for your help. Much appreciated, fantastic service and a quick turn around for the machine... We don’t really have a hydraulic supplier to speak of and we would appreciate you coming aboard.  Read more...

Marine Engineers

Could you reply with a list of all the equipment ordered from you to do the recent job on our vessel? It has been a success resulting in more power, speed and a quieter running system and we now intend to do the same job on another sister... Read more...

Hydraulic lift

After reinstalling the hydraulic lift the user now has a fully functional hydraulic bath. The service provided by Hydraulics Online was exceptional

Hydraulic Filters

A hydraulic filter is an important component of any hydraulic system and selecting the right one is vital to safeguard systems performance... Well, we've always said we can, but in the words of a well-known and... Read more...

Aerospace hydraulics

Thank you... your service was excellent, we will use you again in the future. These were the words from a new customer that were emailed in to the team this morning. As one of the world's... Read more...

Hydraulic Motors

Everything was fine, and your correspondence and follow up is exceptional. This generous feedback was from a new customer needing a hydraulic gear motor for their engineering and fabrication... Read more...

Specialist Vehicle Hydraulics

 Hi Mark, That is spot on. Thanks for all your help, its great knowing we have someone like you supporting us on  these types of  vehicles. This was the feedback emailed in earlier today... Read more...

New Hydraulic System Design 5

Mark has been a star getting the kit together for a relatively crazy idea I have for an accessory which could have commercial applications beyond us... I'm a relative hydraulic ignoramus and he explained the options brilliantly to... Read more...

Agricultural hydraulics

We don't just chew the cud as far as agricultural hydraulics are concerned. Whether you are looking for replacement agricultural hydraulics, want to improve the performance of your existing equipment or have a design concept for a new agricultural machine... Read more...

Borehole drilling hydraulics

A simple "thank you" from a leading water borehole and well drilling specialist looking for a hydraulic directional control valve: You were the best on price and professional in your dealing with our enquiry.  Read more...

Tree Surgery

It's all in a day's work for the technical team, with praise from a company who carries out all aspects of tree work and hedge cutting after recently ordering a Vivolo gear pump: Thanks for a very prompt and knowledgeable service, I would... Read more...

Concorde Droop Red Nose

I have just been reminded that we have been working with Hydraulics Online for two years now - since we approached asking if you could help with the nose project on Concorde G-AXDN at the Imperial War Museum, Duxford.  Read more...

Hydraulic Vane Pump

Short but sweet feedback from a new customer, an electrical and mechanical engineering company, who ordered a hydraulic vane pump earlier this week. I was very pleased with the service I received - and... Read more...

Forestry Equipment Hydraulics

A "thank you" from a new customer, a timber merchant and forestry services provider, who had recently dealt with the team here at Hydraulics Online for the first time and taken delivery of 2 hydraulic motors:  Read more...

Hydraulic Customers

The team received three "thank you" emails from new customers yesterday who hadn't dealt with us before: a waste management services company, supply chain and logistics solutions company and a vehicle transportation services company. Your service is more than great - 5 stars... Read more...

Waste Management

We were technically "closed" for the Christmas and New Year holiday period, but that didn't stop the team from helping a new customer who was in a catastrophic breakdown situation... In fact, praise needs to go to our Managing Director who "pulled a few... Read more...

uk plc

Many thanks for the team's efforts in getting the hydraulic parts sourced and delivered to site; they arrived today. It is very much appreciated. Click through on the following links if... Read more...

geotechnical-environmental-drilling

We had fantastic service from Ian, he managed to get parts to us the next day, even though they were not in stock!  I did email him last week, but once again a huge thank you for the excellent service which seems to be so rare these... Read more...

Dessirier shellfish platter

I dealt with Steve for my order with you. He was a pleasure to deal with. He was friendly and knowledgeable. I pushed him for an earlier delivery date than he first quoted. He gladly made a phone call and then promptly rang me back with a... Read more...

Komatsu

I'm really glad that I found your website... I've been searching for this hydraulic pump for two weeks and my customer has been getting furious about it! Words from a new customer in the Philippines who needed a KYB tandem... Read more...

Commercial Airliner in Flight

Good morning Steven, Can I thank you for your speedy service. The rig is operational and we will now meet tomorrow's delivery requirement. Thanks again and we will be using you in the future. Click through on the following... Read more...

Vickers hydraulic pumps

I am most satisfied with your service and I am going to send you all enquiries that we get on hydraulic pumps and parts! Click through on the following links if you’d like to find out... Read more...

Scottish Canals

We are a small charity that run boats on the Union and the Forth and Clyde canals for people with special needs. We needed the valve for our boat lift in our boathouse, the original unit burned out due to a faulty switch.  Read more...

Casappa Gear Pumps

A new customer in Panama who needed 3 Casappa gear pumps "asap"... yesterday ideally: Thanks a lot, you are absolutely the best... The pumps arrived perfectly. We will be in contact soon and continue... Read more...

Fork Lift Platforms

Thanks Jordan... I can't tell you how much you have helped me out of a tricky spot ! Click through on the following links if you’d like to find out more about... Read more...

Fork lift 2

I’d like to say that your service was first class from enquiry to dispatch and we would have no problem in using Hydraulics Online in the future. Click through on the following links if... Read more...

Engineering Underwater Services

Following on from my last email, I am thoroughly impressed with the service offered to us. The equipment supplied was exactly what we needed and it enabled us to return our own equipment to a working condition.  Read more...

MH370

Hydraulics Online were approached by a new customer, a Malaysian-based marine maintenance  company, on 19th March 2014. The customer had been having difficulty in identifying and sourcing the hydraulic parts needed to complete the work required on a... Read more...

ferraille

Just a quick email to thank you for the hydraulic pump repair. My neighbour is really grateful; he said that without the repair the machine would have just been "ferraille" (scrap). Guess I owe you a bottle of red!  Read more...

Rubber

"... Jordan was very helpful and kept me informed of our order. He even replied to my e-mail earlier this week when he was on holiday. Many thanks for all your help." Click through on the... Read more...

Fishing boats

I just wanted to thank you for the speed and efficiency with which you dealt with my order for a hydraulic motor - I've told all the other fishermen in the area where to go to get their hydraulic parts in future!  Read more...

 

Call us now on: +44 (0)845 644 3640 or enquire online and "let us take the pressure!"

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Phone:+44 (0)845 644 3640

Address:
Units 2+3 Townend Farm
Audley Road
Alsager
Cheshire
ST7 2QR
United Kingdom

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