Business Partner Code of Conduct

Hydraulics Online Business Partner Code of Conduct

Hydraulics Online Ltd is a responsible supplier, committed to sustainability in all of its business activities and aiming to apply and abide by the highest ethical, social and environmental standards, always acting in accordance with the law. We are committed to deterring the use of our products and services for illegal purposes.

We recognise that our business partners play an important role in our overall success and therefore expect the same commitment from our business partners.

This Business Partner Code of Conduct presents basic principles for business partners in their dealings with Hydraulics Online Ltd. We consider these principles in business partner selection and ask that our business partners apply these or similar principles to the partners with whom they work in providing goods and services to Hydraulics Online Ltd.

Note that:

  • business partners include customers, suppliers, third-parties and organisations that provide services, raw materials, components, finished goods or other products to Hydraulics Online Ltd;
  • these principles are not intended to replace, supersede or conflict with any applicable legal or regulatory requirement or contractual obligation with Hydraulics Online Ltd;
  • it is up to each business partner to determine how to meet and demonstrate compliance with the principles and standards, as stated in this Business Partner Code of Conduct.


1. Hydraulics Online “Know Your Customers” (KYC) Policy

Our  KYC policy and supporting procedures are a key component to prevent and detect money laundering, terrorist financing, modern slavery, fraud and identity theft. KYC is an ongoing, risk-based process to gather relevant customer information in order to:

  • ensure that we know who we are dealing with;
  • determine appropriate products and services to meet our customers’ needs;
  • enable the timely identification of customer activity that is inconsistent with established facts and information;
  • meet our legal obligations and ability to comply with trade sanctions and embargoes.

When establishing a relationship with a customer we will confirm the identity of a person or the existence of an entity within acceptable timeframes using acceptable identification methods. Where required, particulars of any third party and their relationship with the customer will be obtained prior to establishing the relationship.

The extent of such measures will be determined on a risk-sensitive basis depending on the type of customer, location and products/services requested.

We will refuse to enter into or continue relationships or conduct transactions with any person or entity that insists on anonymity or provides false, inconsistent or conflicting information where the inconsistency or conflict cannot be resolved after reasonable enquiry. 

2. Wages, Benefits and Working Hours

Business partners shall pay workers according to applicable wage laws, including minimum wages, overtime hours and mandated benefits and communicate with the worker the basis on which they are being compensated in a timely manner. Business partners are also expected to communicate with the worker whether overtime is required and the wages to be paid for such overtime.

3. Freedom of Association

Open communication and direct engagement with workers (and/or designated union officials, if applicable) to resolve workplace and compensation issues is encouraged. Business partners shall respect the rights of workers, as set forth in local laws, to associate freely, join or not join labour unions, seek representation and join workers’ councils. Workers shall be able to communicate openly with management regarding working conditions without threat of reprisal, intimidation or harassment.

4. Privacy and Data Protection

Business partners shall respect individuals in a manner consistent with the rights to privacy and data protection. They shall at all times use information about people appropriately for necessary business purposes and protect it from misuse in order to prevent harm to individuals such as: discrimination, stigmatisation or other damage to reputation and personal dignity, impact on physical integrity, fraud, financial loss or identity theft.

5. Freely Chosen Employment

Business partners shall not use forced, bonded or indentured labour or involuntary prison labour.

Business partners shall support and respect the protection of internationally proclaimed human rights and ensure that they are not complicit in human rights abuses.

6. Child Labour and Young Workers

Business partners shall not use child labour. The employment of young workers below the age of 18 shall only occur in non‑hazardous work and when young workers are above a country’s legal age for employment or the age established for completing compulsory education.

7. Business Integrity

Business partners shall conduct their business in an ethical manner and act with integrity.

All corruption, extortion and embezzlement are prohibited. Business partners shall not offer, pay or accept bribes or participate in other illegal inducements in business or government relationships. Business partners shall work against corruption in all its forms.

8. Protecting Information

Business partners shall protect confidential information, including personal information collected for or from Hydraulics Online Ltd, and act to prevent its loss, misuse, theft, fraud, improper access, disclosure or alteration; including unauthorized communication and/or publication of information acquired from or on behalf of Hydraulics Online Ltd.

9. Intellectual Property

Intellectual property rights shall be respected; transfer of technology and know‑how shall be done in a manner that protects intellectual property rights.

10. Trade Compliance

Business partners must comply with all applicable import and export controls, sanctions and other trade compliance laws of the United Kingdom and laws of applicable country(ies) where transaction(s) occur.

Testimonial: Rayne Precision Engineering

I have passed your cards onto a couple of our maintenance contractors and have given you a high recommendation to them both, so hopefully they too will be using in the future. Thanks for helping to get our repair solved so promptly.

Read More

Testimonial: Engineering Solutions

The valve arrived about 9:00am this morning. The service from you and Steve has been first class, so thank you very much. I shall certainly use your services again and recommend you to others. Thanks again and best regards.

Read More

Testimonial: Philippines

We would like to confirm receipt of your shipment for our initial order: PO# 07623. It was a pleasure having started working with you and we hope this is just the start of a good business relationship between our companies. Again, thank you very much and we look forward for more future business opportunities with you.

Read More

Testimonial: The Netherlands

Thank you for your service with selecting the proper pump. Pumps have arrived this morning and they completely conform with the old pumps.

Read More

Testimonial: Abernethy Trust

Please pass on my thanks to Steven for great customer service and his product knowledge; our gang mowers are back up and working.

Read More

Testimonial: Virginia

Please thank your team very much in helping me solve a pump issue. I needed a pump that was manufactured by a company no longer in business, and Steven was able to locate a duplicate that was manufactured by Parker.

Read More

Testimonial: Gwynedd

Thank you, Joanna. Mark’s quote was from a technical discussion which answered many questions that I have been trying to get without success from other suppliers. Please thank Mark for his time and expertise; it was so refreshing to have a knowledgeable person rather than a sales assistant.

Read More


Just wanted to tell you that the pump fits and works perfectly. You were a big help, thank you.

Read More

Testimonial: Lift Company

Hi Mark, Thanks for sorting this out for me so quickly. Absolutely brilliant service… In this day and age it is so rare to come across a company with customer service to this level. Much appreciated.

Read More

Testimonial – Perth

Can you let the boys know that they are providing us with great service, parts and information in all our locations. Your service is prompt and reliable; you’re our “go to” guys when it comes to hydraulics.

Read More
Multi award-winning Alsager firm Hydraulics Online is gearing up for more success this year having recently been shortlisted as a [...] Read More
New Monday, new week, new website! Today is the day we are launching our fresh and updated online experience. We’re [...] Read More
We’ve always known that our operations director, Helen is a force of nature, and it has been wonderful this week [...] Read More
Hydraulics Online has come a long way since it was founded in 2004 and, with our fifteenth-year anniversary just around [...] Read More
The decision to leap from a role within a giant tyre manufacturer employing 112,000 people worldwide to a family run [...] Read More

It’s official! We’ve got the vision! Hydraulics Online Co-founder, Helen Tonks has been shortlisted in the 2018 Enterprise Vision Awards […]

Read More

As their North West Business Exporter of the Year, the Federation of Small Businesses asked Hydraulics Online to speak at the 2018 […]

Read More

Hydraulics Online founders Mark and Helen recently had one of their most exciting interviews to date – with the radio […]

Read More

We did it again! Hydraulics Online is delighted to announce that we have been recognised as the North West Business Exporter […]

Read More

Mark’s entry into the fluid power industry was more than a little by chance but he now finds himself leading a […]

Read More