Frequently Asked Questions

Hydraulic engineering, by definition, is a technical subject: a classic case of where a little knowledge can be a dangerous thing – or at least lead to a sub-optimal solution. That’s why we don’t sell online. 

We believe in dealing with each enquiry on a case-by-case basis to ensure our customers get the best advice. Every time.

So, if you do have a technical question, please get in touch with one of our technical sales engineers.

Despite our company name we are not an ‘online’ business; we do not sell or allow customers to self-serve online. Regardless of originating location, every enquiry is handled on a case-by-case basis by a member of the technical sales team; ensuring our customers get the best advice and solution every time.

You can find us in Alsager, South Cheshire, England. Click here to pinpoint us on the map – and feel free to pop in if you’re nearby!

We are open from: 08:30 to 17:30 (GMT), Monday – Thursday, and from: 08:30 to 16:00 (GMT) on Fridays. Please visit our Contact Us page for more details.

No, all domestic and international sales are serviced from our UK offices. That means it is crucial that we get things right: first time, every time – and this is where our technical expertise and award-winning customer service come in. Combining these with our global sourcing and distribution network, our customers regularly tell us we offer a better service than their local suppliers.

We serve customers on a truly global scale and to date we’ve shipped to around 130 countries.

We’ll always go the extra mile for customers, but sometimes designing the hydraulic systems and sourcing obscure, or even obsolete, equipment is the easy part. One of our Technical Sales Team, Ian, has written a blog about the challenges of being a truly global business and shipping to places that sometimes aren’t even on the map! You can read it here.

Yes, that’s no problem. We’ll need: your freight company’s contact details, your account number (your international one if you’re overseas), and details of the freight service option and insurance cover you require.

We are accredited to ISO 9001:2015 and have been recognised for a number of awards too. Read more here.

Yes, of course. We can provide: test certificates and certificates of conformity, certificates of origin, ATEX certification and EUR 1 movement certificates.

No, we don’t. Working with 140 manufacturers and suppliers means that we cannot capture and document everything that we do; this website only showcases a small selection of the brands and products that we supply. Contact us if you can’t find what you’re looking for; our experienced team will still be able to help.

Saving money by eradicating unnecessary expenditure is important to any business, so, yes, we also offer a comprehensive hydraulic repair and refurbishment service. Click here to find out more here.

Testimonial: Rayne Precision Engineering

I have passed your cards onto a couple of our maintenance contractors and have given you a high recommendation to them both, so hopefully they too will be using in the future. Thanks for helping to get our repair solved so promptly.

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Testimonial: Engineering Solutions

The valve arrived about 9:00am this morning. The service from you and Steve has been first class, so thank you very much. I shall certainly use your services again and recommend you to others. Thanks again and best regards.

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Testimonial: Philippines

We would like to confirm receipt of your shipment for our initial order: PO# 07623. It was a pleasure having started working with you and we hope this is just the start of a good business relationship between our companies. Again, thank you very much and we look forward for more future business opportunities with you.

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Testimonial: The Netherlands

Thank you for your service with selecting the proper pump. Pumps have arrived this morning and they completely conform with the old pumps.

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Testimonial: Abernethy Trust

Please pass on my thanks to Steven for great customer service and his product knowledge; our gang mowers are back up and working.

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Testimonial: Virginia

Please thank your team very much in helping me solve a pump issue. I needed a pump that was manufactured by a company no longer in business, and Steven was able to locate a duplicate that was manufactured by Parker.

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Testimonial: Gwynedd

Thank you, Joanna. Mark’s quote was from a technical discussion which answered many questions that I have been trying to get without success from other suppliers. Please thank Mark for his time and expertise; it was so refreshing to have a knowledgeable person rather than a sales assistant.

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Just wanted to tell you that the pump fits and works perfectly. You were a big help, thank you.

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Testimonial: Lift Company

Hi Mark, Thanks for sorting this out for me so quickly. Absolutely brilliant service… In this day and age it is so rare to come across a company with customer service to this level. Much appreciated.

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Testimonial – Perth

Can you let the boys know that they are providing us with great service, parts and information in all our locations. Your service is prompt and reliable; you’re our “go to” guys when it comes to hydraulics.

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Multi award-winning Alsager firm Hydraulics Online is gearing up for more success this year having recently been shortlisted as a [...] Read More
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It’s official! We’ve got the vision! Hydraulics Online Co-founder, Helen Tonks has been shortlisted in the 2018 Enterprise Vision Awards […]

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As their North West Business Exporter of the Year, the Federation of Small Businesses asked Hydraulics Online to speak at the 2018 […]

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Hydraulics Online founders Mark and Helen recently had one of their most exciting interviews to date – with the radio […]

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We did it again! Hydraulics Online is delighted to announce that we have been recognised as the North West Business Exporter […]

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Mark’s entry into the fluid power industry was more than a little by chance but he now finds himself leading a […]

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