ISO 9001 Quality Management

We’re built on quality: committed to continuous improvement and ensuring we’re the best that we can be… and successful in enabling our clients to reach their own potential too.

From the outset, Hydraulics Online has always genuinely believed in the importance of delivering first class customer service within a culture of continuous improvement.

Over the years, the feedback from our growing, global customer base had always been that we were doing things right, doing things well… but we wanted to do more than that. We also wanted to have our quality ethos and commitment to continuous improvement independently recognised.

Just a short email to say “thank you” for your service and supply over the last 6 months. Your service and speed have been very helpful to our business… helping us move forward with new and old customers in the hydraulic trade. We are very satisfied with Hydraulics Online and look forward to a good working future together. Please keep up the good work.

ISO (International Organization for Standardization) is the world’s largest developer of voluntary International Standards. ISO 9001 is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, adopting a process approach and continual improvement. Put simply, using ISO 9001 helps ensure that customers get consistent, good quality products and services.

A recognised world authority

In 2013 we embarked on achieving ISO 9001 Quality Management accreditation through the British Standards Institution. We chose the BSI as a recognised world authority on management systems, accredited in their own right through UKAS.

BSI ISO 9001 accreditation logo

In February 2014 we were certified by the BSI for operating a Quality Management System which meets the requirements of ISO 9001 for the supply of hydraulic equipment and components and the assembly and supply of power packs.

You can see a copy of our ISO 9001 Accreditation Certificate here.

But if that’s all sounding a bit too “dry” and “academic”, then look at a selection of our testimonials to see what our customers are saying about us all over the world and we‘ve won awards and recognition for our excellent customer service and international trade too.

 

Testimonial: Rayne Precision Engineering

I have passed your cards onto a couple of our maintenance contractors and have given you a high recommendation to them both, so hopefully they too will be using in the future. Thanks for helping to get our repair solved so promptly.

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Testimonial: Engineering Solutions

The valve arrived about 9:00am this morning. The service from you and Steve has been first class, so thank you very much. I shall certainly use your services again and recommend you to others. Thanks again and best regards.

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Testimonial: Philippines

We would like to confirm receipt of your shipment for our initial order: PO# 07623. It was a pleasure having started working with you and we hope this is just the start of a good business relationship between our companies. Again, thank you very much and we look forward for more future business opportunities with you.

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Testimonial: The Netherlands

Thank you for your service with selecting the proper pump. Pumps have arrived this morning and they completely conform with the old pumps.

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Testimonial: Abernethy Trust

Please pass on my thanks to Steven for great customer service and his product knowledge; our gang mowers are back up and working.

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Testimonial: Virginia

Please thank your team very much in helping me solve a pump issue. I needed a pump that was manufactured by a company no longer in business, and Steven was able to locate a duplicate that was manufactured by Parker.

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Testimonial: Gwynedd

Thank you, Joanna. Mark’s quote was from a technical discussion which answered many questions that I have been trying to get without success from other suppliers. Please thank Mark for his time and expertise; it was so refreshing to have a knowledgeable person rather than a sales assistant.

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Testimonial:Missouri

Just wanted to tell you that the pump fits and works perfectly. You were a big help, thank you.

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Testimonial: Lift Company

Hi Mark, Thanks for sorting this out for me so quickly. Absolutely brilliant service… In this day and age it is so rare to come across a company with customer service to this level. Much appreciated.

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Testimonial – Perth

Can you let the boys know that they are providing us with great service, parts and information in all our locations. Your service is prompt and reliable; you’re our “go to” guys when it comes to hydraulics.

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As their North West Business Exporter of the Year, the Federation of Small Businesses asked Hydraulics Online to speak at the 2018 […]

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We did it again! Hydraulics Online is delighted to announce that we have been recognised as the North West Business Exporter […]

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Mark’s entry into the fluid power industry was more than a little by chance but he now finds himself leading a […]

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