Awards and Recognition
We’re recognised inside and outside of our industry for what we do, winning awards for our excellence in customer service and international trade: more proof that with us, your brand is in safe hands
From far and wide, our customers are – without doubt – our greatest advocates. But other professionals, institutions and the UK’s Department for International Trade value us too:
The UK Department for International Trade
We work closely with the UK Department for International Trade: it’s a relationship that works both ways. Having taken advantage of the support offered by the DIT, Hydraulics Online is now working closely with them to encourage others to do the same. “If you have enthusiasm and passion and you combine that with excellent customer service – which Hydraulics Online do – you can succeed in exports.” Veronica Dawson, International Trade Adviser, UK Department for International Trade.
The Federation of Small Businesses National Finalist: Business Exporter of the Year, March 2018
The FSB is the UK’s leading business campaigner; lobbying parliament in Westminster, London and working with Government throughout the UK. The FSB Celebrating Small Business Awards promote and recognise innovation enterprise and accomplishment amongst the UK’s 5.5 million-strong small businesses and the self-employed sector.
The Business Exporter of the Year award recognises businesses that ‘can show exceptional export achievements, contributing to the local and global economy’.
South Cheshire Chamber of Commerce & Industry Awards Winner: International Trader of the Year, November 2017
The International Trader of the Year award was sponsored and judged by Manchester Metropolitan University (MMU). Dr Kevin Gallimore is the Senior Head of the university’s Business Management department, and he was part of the judging panel. He said:
“We were particularly impressed by Hydraulics Online because of: their global reach, their clear competitive positioning, their strong business model, and their plans to invest in technology to better understand their customers in a wide variety of markets around the world.”
Co-judge, Jie Liu, Associate Head of MMU’s Business Management department, was also impressed. So impressed that she invited Helen to speak to her class about international market strategies and Hydraulics Online’s use of the internet as a global market entry strategy.
Students from the university have since worked alongside Helen at Hydraulics Online on work-based learning placements. Of this, Jie said, “Helen has been one of the most engaged placement providers we have dealt with… she truly endeavours to provide a great experience for the two MMU students she has taken on.”
South Cheshire Chamber of Commerce & Industry Awards Winner: Excellence in Customer Service, November 2017
Financial planning group, 1825 were the sponsors and judges of the award. David Williams, Regional Managing Director at 1825, commented: “We picked Hydraulics Online Ltd as our winner of the Excellence in Customer Service award for 2017 because they demonstrated a superb customer service approach which has underpinned their business growth.
“We found them to be a welcoming and friendly business which interacts well with its customers through their website and social media, but still prefers the ‘old school’ approach of picking up the phone. We also felt that Helen and Mark truly understand the essence of good relationships in business; the incredibly low number of complaints they receive is testament to this. It is clear to us that they are always seeking to improve and be the ‘best they can be’ – placing real importance on customer feedback.”
South Cheshire Chamber of Commerce & Industry Awards, Highly Commended: Ambassador of the Year, November 2017
The Ambassador of the Year award was judged by the Cheshire and Warrington Local Enterprise Partnership in which Hydraulics Online received a “highly commended” recognition.
Working in partnership with local government, businesses, educational institutions and other public, private and community sector organisations, the Cheshire & Warrington Local Enterprise Partnership helps to drive economic growth in the region.