Some frequently asked (non-technical) questions...
There’s no such thing as a ‘one-size-fits all’ answer, product or solution when it comes to hydraulics. That’s why we don’t sell online. We believe in dealing with each enquiry on a case-by-case basis to ensure our customers get the best advice every time.
So, if you do have a technical question, please get in touch with one of our team.
Where are you based?
You can find us in Alsager, South Cheshire, England. Click here to pinpoint us on the map – and feel free to pop in if you’re nearby!
When are your offices open?
We are open from: 08:30 to 17:30 (GMT), Monday – Thursday, and from: 08:30 to 16:00 (GMT) on Fridays. Please visit our “Contact” page for more details.
Do you have agents, distributors or offices overseas?
No, all domestic and international sales are serviced from our UK offices. That means it is crucial that we get things right: first time, every time – and this is where our technical expertise and customer service come in. Combining these with our global sourcing and distribution network, our customers regularly tell us we offer a better service than their local suppliers.
Where do you ship to?
Anywhere and everywhere! We’ve shipped to around 130 countries to date.
We’ll always go the extra mile for customers, but sometimes designing the hydraulic systems and sourcing obscure, or even obsolete, equipment is the easy part. One of our Technical Sales Team, Ian, has written a blog about the challenges of being a truly global business and shipping to places that sometimes aren’t even on the map! You can read it here.
Can you ship on our own freight forwarder’s account?
Yes, that’s no problem. We’ll need: your freight company’s contact details, your account number (your international one if you’re overseas), and details of the freight service option and insurance cover you require.
What accreditations do you have?
Can you supply certificates of testing and conformity?
Can I buy online?
Despite our company name we are not an ‘online’ business; we do not sell or allow customers to self-serve online. Regardless of originating location, every inbound enquiry is handled on a case-by-case basis by a member of the technical sales team; ensuring our customers get the best advice and solution every time
Do you have a catalogue?
No, we don’t. Working with 140 manufacturers and suppliers means that we cannot possibly capture and document everything that we do: this website only showcases a small selection of the brands and products that we supply. Contact us if you can’t find what you’re looking for; our experienced team will still be able to help.
Can you do hydraulic repairs?
If there’s anything else that you’d like to know, then just ask! But we don’t know this week’s lottery numbers…