Hydraulics Online were contacted late on 17th June with a requirement for a number of Denison proportional amplifier cards; they were needed for one of our customer’s exploration rigs in Angola and, as is often the case, it was urgent… there was no time to spare.
The customer was quoted the following morning, the lead time being 8-10 weeks. The customer placed their order on 20th June, acknowledging that their target date for delivery (4th July) had been somewhat ambitious and would not be achieved. Or so it had it seemed.
Keen to improve on delivery if at all possible, the sales team approached a potential alternative supplier and successfully negotiated expedited delivery of the goods within the same week. Cue one happy customer who took delivery of their Denison proportional amplifier cards on 30th June… 4 days ahead of their original schedule!